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IT End User Computing Engineer

  • Closing date21/07/2024
  • HoursFull time
  • Role TypePermanent
Location(s)
Circle National Enquiry Centre - Glasgow

Overview

IT End User Computing Engineer
Full Time - Permanent

Location: Hillington, Glasgow (MUST be able to travel to offices for training)

Salary: Up to £39,000.00 per annum

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for an IT End User Computing Engineer  to join their team of staff in the IT department based in our offices in Hillington, Glasgow.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8-4, 9-5, 10-6.

Applicants should meet the following criteria:

  • Good (3+ years) experience in End User Computing role or Desktop Support role within a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ different locations)
    Good (3+ years) experience in EUC technologies such as, group policy management, Windows 7/10, Physical hardware, Active Directory, Office 365, Programming/Scripting, Mobile Device Management, Desktop/Application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNC)
    Some (1+ years) experience in image design and deployment technologies
    Some (1+ years) experience in vendor patching and patching technologies (Microsoft, 3rd party)
  • Excellent verbal and written communication and interpersonal abilities
    Demonstrated abilities to set personal objectives that support the business/team’s goals and personal motivation to deliver results

Duties of this role include: 

  • Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
    Resolve EUC issues and escalations within defined timescales
    Ensure that all work is properly logged and prioritised
    Resolution of EUC-related incidents and problems
    Out of hours support where necessary
    Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
    Configuration, support and development of secure EUC platform
    Support the delivery of major EUC projects and change programmes
    Follow and develop processes within your team
    Travelling to sites when required
  • Sufficiently support the Service Desk to ensure that SLAs are met
    Ensure all phases of project work are documented to encourage knowledge transfer
    Be the key liaison between the IT Service Desk and the IT SD EUC Team

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 25 days holiday per year + bank holidays, increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
  • Life insurance
  • One paid charity/volunteer day per year
  • Extensive rewards and voluntary benefits including blue light card
  • Free wellbeing services
  • High Value Employee Referral Scheme
  • Employee recognition programmes
  • Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. 

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

Interested?

Apply for this job

  • Closing date21/07/2024
  • HoursFull time
  • Role TypePermanent
Location(s)
Circle National Enquiry Centre - Glasgow

Overview

IT End User Computing Engineer
Full Time - Permanent

Location: Hillington, Glasgow (MUST be able to travel to offices for training)

Salary: Up to £39,000.00 per annum

Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to work for in the health and social care sector.

We have an opportunity for an IT End User Computing Engineer  to join their team of staff in the IT department based in our offices in Hillington, Glasgow.

This is a full time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8-4, 9-5, 10-6.

Applicants should meet the following criteria:

  • Good (3+ years) experience in End User Computing role or Desktop Support role within a medium/large organisation (~£500M+ annual revenue, 6,000+ end-users, 40+ different locations)
    Good (3+ years) experience in EUC technologies such as, group policy management, Windows 7/10, Physical hardware, Active Directory, Office 365, Programming/Scripting, Mobile Device Management, Desktop/Application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNC)
    Some (1+ years) experience in image design and deployment technologies
    Some (1+ years) experience in vendor patching and patching technologies (Microsoft, 3rd party)
  • Excellent verbal and written communication and interpersonal abilities
    Demonstrated abilities to set personal objectives that support the business/team’s goals and personal motivation to deliver results

Duties of this role include: 

  • Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
    Resolve EUC issues and escalations within defined timescales
    Ensure that all work is properly logged and prioritised
    Resolution of EUC-related incidents and problems
    Out of hours support where necessary
    Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
    Configuration, support and development of secure EUC platform
    Support the delivery of major EUC projects and change programmes
    Follow and develop processes within your team
    Travelling to sites when required
  • Sufficiently support the Service Desk to ensure that SLAs are met
    Ensure all phases of project work are documented to encourage knowledge transfer
    Be the key liaison between the IT Service Desk and the IT SD EUC Team

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 25 days holiday per year + bank holidays, increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
  • Life insurance
  • One paid charity/volunteer day per year
  • Extensive rewards and voluntary benefits including blue light card
  • Free wellbeing services
  • High Value Employee Referral Scheme
  • Employee recognition programmes
  • Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

Circle Health Group are proud to be a Gold member of the Armed Forces Covenant, and we welcome applications from members of the Armed Forces Community. We are also part of The Valuable 500 and we pride ourselves in being a Disability Confident Employer.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture. 

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

Interested?

Apply for this job

THE UK'S
HEALTH & SOCIALCARES
Valuable 500
Disability confident
EMPLOYER RECOGNITION SCHEME